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PRACTICE MADE PERFECT
10 Principles for
Marketing Your Services
By Stephen Fairley
President & Executive Coach
Today's Leadership Coaching
www.TodaysLeadership.com
© Copyright 2002 by Stephen Fairley.
Today's Leadership Coaching, Inc.
TABLE OF CONTENTS
The Getting Started
Inventory
Introduction to Marketing
What is Marketing
Marketing a Service is Different from Marketing a Product
Practice Made Perfect
Overview The 10
Principles of Marketing a Professional Service Business
People, Product, Positioning, Packaging, Place, Price,
Promotion,
Persuasion, Presentation, Performance
Principle 1 People:
Identifying Your Target Market
How Do You Know What Audience to Target?
Defining Your Target Market
Two Important Observations
Reaching Clients at their “Point of Pain”
Principle 2 Product:
Demonstrating Your Product
Crossing Your Client’s Language Barrier
Our Internal Radio Station: WIIFM
Our External Radio Station: WIIFMO
Principle 3
Positioning: Communicating Your Benefits
The Importance of Understanding Your Competition
Discover Information on a Competitor
USP’s (Not UPS!)
Developing Powerful Audio Logos
Principle 4
Packaging: Mastering the Critical Fundamentals
Specific Marketing Recommendations
Tangibility and Credibility
Creating a Business Name
Corporate Logos and Slogans
The Cheapest Form of Marketing
Websites
Resources
Principle 5 Place:
Where to Find New Clients Now
How do I find more clients?
Strategies for Impacting the Know, Like and Trust Factors
The Business Sales Cycle
The 7 Sure-fire Ways to Find Clients NOW
Top 10 Reasons Why Advertising Doesn’t Work for Most Professional
Service Businesses
Principle 6 Price:
Maximizing Your Money
Pricing Your Services Per Project Versus Per Hour
The Connection Between Benefits, Value, and Price
Other Pricing Pointers
The 7 Real Reasons Why People Don’t Buy From You
Resource
Principle 7
Promotion: Disqualifying Prospects
Narrow and Deep versus Broad and Shallow
Increase Your Profits by Firing Your Clients
Why You Should Disqualify Prospects
A Comparison Between High Probability Selling and Traditional Selling
The Dis-Qualifying Process
Principle 8
Persuasion: Going from Cold to Warm
How to Move from a Vendor to a Critical Strategic
Partner
The Client Perception Chart
Principle 9
Presentation: Writing Killer Proposals
Proposal Interview Outline
Writing Dynamic Proposals
Reasons to Offer a 100% Guarantee
Resource
Principle 10
Performance: How to Keep Your Best Clients
The Three Legs of Success
Creating a Referral System
Coaching Outcome Form
Last Words
The Post-Getting Started Inventory
List of Examples and Resources included on the CD-ROM:
Marketing Materials: Benefits and ROI of
Executive Coaching
Marketing Materials: Benefits of Partnering with Today's Leadership
Coaching
Marketing Materials Flyer: Market Your Business Like a Pro All-Day
Seminar
Marketing Materials: Today's Leadership Coaching Brochure
Direct Marketing Letter to Prospect about Workshops
Seminar Overview: Introduction to Corporate Coaching
Seminar Overview: Marketing Your Corporate Coaching Practice
Seminar Overview: Coaching Skills for Executives and Managers
Proposal: Management Coaching
Proposal: Developing High Performance Teams
Proposal: Strategies for Increasing Internet Revenues
Marketing Materials: Pricing Structure for Coaching
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